Shipping Policy

Last Updated: 27 Julai 2026

At Vgenelux , we understand that our products are personal. We are committed to delivering your order with speed, reliability, and the utmost discretion.

1. Processing Time

• Order Verification: All orders are processed within 1 to 3 business days (excluding weekends and public holidays).

• High-Volume Periods: During promotional events or holidays, processing may take up to 5 business days.

• Health Compliance: We require a valid shipping address. We reserve the right to hold orders for verification to prevent fraud and ensure safety.

2. Shipping Rates & Delivery Times

We offer the following shipping options at checkout:

Note: Delivery times are estimates provided by the carrier and are not guaranteed by Vgenelux.

3. Discreet Packaging (Privacy Policy)

Your privacy is our priority.

• All packages are shipped in plain, unbranded boxes or poly-mailers.

• There is no mention of “Vgenelux” or “Women’s Health” on the outside of the package.

• We do not include promotional flyers on the outside of the box.

4. International Shipping

• Customs & Duties: International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient.

• Delays: We have no control over customs processing times. We are not liable for delays caused by customs clearance or local postal services.

• Compliance: It is the customer’s responsibility to check if our products are legal to import into their specific country.

5. Lost, Stolen, or Damaged Packages

Vgenelux is not liable for packages that are lost or stolen after the carrier confirms delivery to the address provided.

• Lost in Transit: If your tracking number shows “Delivered” but you have not received the package, please contact the carrier directly to file a claim.

• Damaged: If your package arrives visibly damaged, please refuse the delivery or take photos of the packaging and products immediately and contact us within 48 hours of receipt.

6. Incorrect Shipping Information

Please double-check your shipping address at checkout. If an order is returned to us due to an incorrect or undeliverable address, we will contact you to arrange reshipment. Additional shipping fees will apply to reship the order.

7. Restrictions on Returns (Health & Hygiene)

Due to the intimate nature of our products, we cannot accept returns on items that have been opened, used, or have had the hygiene seal broken, for health and safety reasons.

• If you received a defective product or the wrong item, please contact us immediately at Vgenelux for a replacement or store credit.

8. Contact Us

If you have any questions regarding your shipment or need help tracking your order, please contact our support team:

• Email: androlabs.my@gmail.com

• Hours: 9:00 AM – 6:00PM

• Phone: +60 173046283